Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our services:

Personal Information

• Name and email address when you create an account
• Payment information for billing purposes
• Support communications and feedback
• Server configuration and usage preferences

Automatically Collected Information

• Server usage statistics and performance metrics
• IP addresses and connection logs
• Browser type and operating system
• Service usage patterns and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process payments and manage your account
• Provide customer support and respond to inquiries
• Monitor service performance and security
• Send important service updates and notifications
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

• With service providers who assist in our operations (payment processors, hosting providers)
• When required by law or to protect our rights and safety
• In connection with a business transfer or acquisition
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Secure data centers with physical security
• Regular backups and disaster recovery procedures

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Account information is retained while your account is active. Server data and backups are retained according to your service plan. You may request deletion of your data by contacting support.

6. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Data portability for information you provided

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account sessions
• Analyze website usage and performance
• Provide personalized content and features

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our services may integrate with third-party services (payment processors, monitoring tools). These services have their own privacy policies. We encourage you to review their policies when using integrated features.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.